FAQ

What payment methods are accepted?

We accept payment by Visa, Mastercard, ShopPay, ApplePay, GooglePay or Paypal.

How will I know if you've received my order?

After your order is placed, you will receive an email to the address your order was registered with. Your order is confirmed once payment has been received and all your order information will be included in this email too.

When will I receive my order?

Please see our delivery and shipping page for further information.

Can I track my parcel?

Absolutely, please see our delivery and shipping page for further information.

What if my order arrives damaged?

Oh my! Contact us right away with a photo of the item. We will take images of your order before they are shipped- we may need to show a before and after picture to Royal Mail.

Can I return a sale item?

All items marked sale have been reduced in price and cannot be returned for a refund, for online credit, or exchanged for a different size, colour, or style. We understand that buying Final Sale items can be tricky, so if you have any questions, please get in touch before placing your order.

The item I want is sold out. Is it coming back?

If there is an unavailable item you are interested in, please contact us and we will do our best to re-order it in specially for you.

How do I care for my jewellery?

Please click here for our jewellery care guide.

What if my parcel is lost/stolen?

Please see our delivery and shipping page for further information.

How will my jewellery be packed?

Packed with love, care and the planet in mind. You can read more by clicking here.

All orders will be packed in our branded boxes or pouches, sealed inside a glassine envelope and shipped in plastic free padded envelopes. We encourage you to re-use and recycle our packaging, where possible we have sourced biodegradable and recycled packaging.

Gift wrapping also available.

I've had a change of heart, can I return my jewellery?

Due to hygiene reasons we cannot accept the return of earrings. We really hope you love all your Cybelle pieces but if you don't then you can return them. Make sure you check our ring size guide. Wear and tear over time is normal and not considered a fault.

Where is my information stored?

At Cybelle & Co we will never sell, rent, or share your personal information with anyone. Information submitted to us is only available to our employees and contracted service providers that are processing your order. Any information and data we gather is only used to learn more about customers so Cybelle & Co can better serve you in the future. Please see our Privacy policy page.

Further information on international delivery

International delivery table:

https://www.royalmail.com/personal/international-delivery/international-tracked-signed/coverage

https://www.royalmail.com/personal/international-delivery/country-guides